I am a private individual: how can I buy products?
If you are a private customer, you do not need to register or create an account. Just add the products to your shopping cart, enter your name, surname, address and choose your payment method to complete your order.
I am a business customer and want an invoice: how do I proceed?
To purchase as a business customer and receive your invoice, you need to register an account by entering all the required business data. After logging in, you will be able to complete your order: the invoice will be available in the ‘My Orders’ section once you have finalised your purchase.
I have purchased a Decomanà product: how do I clean it correctly?
Decomanà products undergo rigorous quality control and are distinguished by their resistance to touch and scratches, exceeding average market standards. However, incorrect maintenance or the use of unsuitable products can damage them. For proper cleaning, we recommend using a soft cloth moistened with water and a small amount of mild soap, such as Marseille soap. Absolutely avoid abrasive sponges, stiff brushes, acidic detergents or aggressive chemicals: they may compromise the integrity and appearance of your items.
What is wheelbase?
The centre distance is the distance between the two holes in the handle, i.e. the points where the screws for fixing it to the cabinet are inserted. On Decomanà, this value is given in millimetres.
What payment methods are available on Decomanà.com?
You can pay conveniently by PayPal, credit card, debit or prepaid card, Google Pay and Apple Pay.
How quickly will I receive my order?
Correctly completed orders are usually processed within the next day and dispatched by express courier. Delivery usually takes place within 1-2 working days, depending on the destination area.
Is it possible to track the shipment of my order?
Of course! As soon as the courier generates the tracking code, you will automatically receive an email with the tracking code to track your shipment in real time.
Can I change the day or place of delivery?
Yes. Once you receive the notification from the courier, you can reschedule the delivery date and location according to your needs.
Are fixing screws included with the products?
Yes, every product purchased on Decomanà comes with standard M4x25mm hardware, suitable for 18/19mm thick panels.
What are my right of withdrawal?
You have the right to withdraw without penalties within 14 days of receiving the product. For multiple orders, the term starts from the receipt of the last product.
How can I exercise my right of withdrawal?
Send an email to support@decomana.com indicating: product and quantity, order number and your identification data. Or use the form in the "Contacts" section on www.decomana.com.
What are the timeframes and procedures for returns?
You must return the products within 14 days of communicating your withdrawal. Return shipping costs are at your expense.
How and when will I receive my refund?
You'll receive the refund within 14 days of receiving the returned item, using the same payment method as your purchase. The refund includes standard delivery costs.
In which cases can't I exercise the right of withdrawal?
You cannot withdraw for: customized products, perishable products, sealed products opened after delivery, products inseparably mixed with others after delivery, or if you purchase for professional purposes.
What guarantees do I have on products?
If you're a consumer, you have the right to a 2-year legal guarantee for conformity defects. You can request repair, replacement, price reduction or contract termination.
Who can I contact for assistance?
Contact Customer Support via email at support@decomana.com or by phone at +39 0442 83455.